Cancellation of a booking due to changes on the customer side will be the responsibility of the customer. All costs agreed to by contract, signed quote, invoice, rental form or other document thus far, which cover but are not limited to costs generated by the advance preparation of items for customer use remain to be paid. Refunds under these circumstances are not applicable. The Event Outlet team should always be notified immediately to reduce any supplier rental costs that have not yet been charged.

Partial or full refunds may be possible under special circumstances except where the items to be rented have already been delivered to or collected by the client(s). In cases where discounts are given, reduced cost(s) are applicable for only the items themselves, which have been discounted. Any additional fees for damages, past due items and payments are not discountable. Furthermore any items removed from or added to a group of items to which a group-discount was applied shall render the discount null and void.

Payment(s) should be made during 9am to 5pm at the Event Outlet Office up to collection or delivery. If it is not possible to reach our office, payment may be issued on delivery. The Event Outlet accepts CASH or CHEQUE payments and does not accept credit or debit cards at this time. All cheques should be made payable to THE EVENT OUTLET. All items are charged for once rented whether or not used and should be checked on issue by the customer to ensure that quantities and conditions are as agreed. Discrepancies should be reported immediately.

Any articles on hire will be charged daily at the cost to rent the article once their rental period has expired until their return. Late payment must be made in full at the date and time of their return for the outstanding duration.

An interest fee of 2% per day or part thereof is charged on all amounts unpaid after the customer's date of use of a rental. A $75.00 fee will be charged on all returned cheques and as such The Event Outlet reserves the right to refuse cheques on a case by case basis. Consequently customers who have an NFS cheque payment and thus an outstanding amount will trigger the reinstatement of the 2% interest fee per day for continued outstanding payment.

The Event Outlet reserves the right to withhold future service for breaches of prior agreements, non-payment, severe late payments, or in any situation where it is determined that its products would be at risk of damage or destruction or until these terms have been satisfied. In cases where items have been provided through a sub-contracted entity for re-rental, suppliers may be directed to retrieve any outstanding payments directly from the client where the prior conditions apply.

If a credit or service-in-lieu-of-payment facility has been extended to a cus tomer, payments must be made to service the oldest outstanding invoice (debt) on your account, and follow on in chronological order until the final (most recent) invoice's payment has been cleared within the period allotted. For all matters related to non-payment the client agrees to pay the entire balance of their amount, including but not limited to reasonable fees, bailiff fees and any other debt collection expense incurred in the process of collection.

In cases where there is no prior agreement or notification for the continued use of rental items customers who have not returned their rentals in whole or part after one business day subsequent to the agreed date of return at the agreed location and timeframe will be charged the full fee for rentals of all outstanding items retroactively i.e. inclusive of the first business day for the unreturned items. Typically, customers are expected to return items to the Event Outlet warehouse between 10am and 4pm on Mondays to Fridays.

The customer(s) are wholly responsible for all articles on hire from the time of delivery or pickup until collected or returned. Such responsibility includes shortages, damages, breakages and losses including but not limited to those due to theft or burglary. A security deposit may be required for some items and the customer(s) become responsible for all elements in cases where setup must occur from the prearranged time to complete installation until the customers prearranged time of collection or drop-off or at the prearranged time that an Event Outlet Team arrives to retrieve the rented items.

Where necessary a customer may be requested make a security deposit. This deposit can cover either the partial or total cost of an item and is fully refundable once the item is returned undamaged and in the same condition that it was provided. Security deposits in special circumstances are required if it is determined that there is high risk of damage to property or high risk of non-payment for large amounts of goods.